From the Top Julia Gordon, Assistant Secretary for Housing and Federal Housing Commissioner, U.S. Department of Housing and Urban Development By Darryl Hicks 10 Those We Help Homeowners stay afloat with a reverse mortgage By Darryl Hicks 32 Features 20 Preparing for Now and the Future Loan officers learn new skills through training programs By Joel Berg 24 Spreading Reverses Through Forwards Loan officers discuss how they brought reverse mortgages into their portfolio mix By Thomas A. Barstow 28 The Evolution of the HECM, Part II By Darryl Hicks Columns 2 In Reverse Making stars out of your LOs—and clients By Thomas A. Barstow 4 Steve Irwin: Moving Forward We must align servicing with customer expectations 6 Board Room Recruiting from within By Jim Cory Departments 8 Hey, Members A roundup of issues and news for NRMLA members 34 Servicing Corner HECM borrowers win with these changes 36 Member News Who’s who in reverse mortgage July-August 2024 Volume 17, No. 4 CRMP: Across the Kitchen Table A chat with Tim Nelson, CRMP, and Mary Nelson, CRMP, V.I.P. Mortgage Inc., Scottsdale, AZ By M. Diane McCormick 14 Contents PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Therese Umerlik therese.umerlik@theYGSgroup.com MANAGING EDITOR, DWORBELL, INC. Jessica Hoefer PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CO-CHAIRS Scott Norman, Finance of America Reverse Michael Kent, PHH Mortgage Corp. dba Liberty Reverse Mortgage DESIGNER Tara Smith ADVERTISING SALES Natalie Matter Bellis natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Natalie Matter Bellis (natalie.matterbellis@theYGSgroup.com) and Therese Umerlik (therese.umerlik@theYGSgroup.com), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2024 National Reverse Mortgage Lenders Association
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