Their team members, including some who have been with them for more than ten years, are also motivators. “Our team is like family,” she says. “I just love working with my operations team. They give 110 percent to this department, and it’s a joy to work with them.” Working Together Comes Naturally The Nelsons have been married for 43 years. They met when she was putting herself through college by working as retail store night cashier, and he was the assistant manager. When people ask how she can work with her husband, she responds, “That’s how I met him.” The Nelsons have two grown children. Their son is a fire medic in Denver. Their daughter is a physical therapist who lives near them, and the Nelsons love spending time with her children, their five-year-old twin grandsons. Tim Nelson is an avid golfer. And they are both big fans of the Arizona Diamondbacks. As for their clients, Tim Nelson marvels that he’ll send birthday cards and get calls back from them, saying the reverse mortgage was the best thing they ever did. “Not many people can work a job where someone calls a year later and says, ‘You changed my life forever,’” he says. “The impact you have on people’s lives is incredible.” They wish they could reach more people, but first, there are old misperceptions to overcome. “The good news is, each month we’re still making a difference in people’s lives,” Tim Nelson says. “That’s what keeps you going. We could go on forever with stories about how we change lives. We are making a difference every day in this business. That’s the fun part of the job.” M. Diane McCormick is a writer and editor based in York, PA. CRMP: Across the Kitchen Table EVERY RO ERTY NEEDS RDI N Preservation Inspection Title and Diligence Property Maintenance Property Management & Tenant Services Appraisal and BPO REO Asset Management Vacant Property Registration & Utility Processing guardianassetmgt.com Guardian Asset Management is your only source for comprehensive property management services. As a national leader in the industry, we have the expertise and experience to deliver consistent and high-quality services ensuring client satisfaction. OUR SERVICES INCLUDE: REVERSE MORTGAGE / JULY-AUGUST 2024 17
RkJQdWJsaXNoZXIy MjQ1MzY1