Today, he is a CRMP and reverse mortgage adviser for Mutual of Omaha Mortgage in Irvine, CA. As he progressed, Sean Skaggs was “pretty disciplined,” says John Skaggs. Sean Skaggs talked to everyone in every department, learning each step of the process, for smoother transactions and minimal post-closing issues. “We’re very proud of him,” says John Skaggs. “He did all of that on his own. Sean’s self-education was a major contribution to our success.” The Skaggs family is actually a three-generation family business since Ellen Skaggs was a lender for her husband’s parents, who sold real estate. Beginnings:The Cooper Family Mitchell Cooper was a BMW service writer, sometimes breaking the news of $14,000 repair bills to frustrated customers. Today, he is a CRMP and reverse mortgage adviser with Mutual of Omaha Mortgage, based in Auburn, CA. His mom is Launi Cooper, a former appraiser who would sometimes sling her infant son in a backpack while conducting appraisals. By 2018, she had been in reverse mortgages for nine years and suggested her son join her. She saw a need for young blood in the industry, and he had always been “so good at empathizing with people.” “He was really curious about the person in the conversation,” says Launi Cooper, CRMP, area sales manager for Mutual of Omaha Reverse Mortgage in Sacramento, CA. “He could interact with the customer in a way that built tremendous trust.” Beginnings: The Downey Family Chris Downey is now co-manager of The Federal Savings Bank’s Massachusetts branch, since Federal’s recent acquisition of Harbor Mortgage Solutions, the XXX continued from page 24 All in the Family continued from page 23 John Skaggs Ellen Skaggs Mitchell Cooper Launi Cooper 24 REVERSE MORTGAGE / JANUARY-FEBRUARY 2024
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