In Reverse Servicers, NRMLA and Attorneys Monitor Trends for You By Thomas A. Barstow IT ISN’T EASY running a business while staying on top of all the details. If all the i’s are dotted and the t’s are crossed as they should be, you can stay focused on growing your business. However, if details are missed or misunderstood, everything you have spent years building can come to a halt. Good employees are important, of course, but so are good partners, subcontractors and peer groups. In this issue of Reverse Mortgage magazine, we look at some of the ways to make the processes as smooth as possible by talking to industry experts in servicing and law and asking them about the latest news and trends. Leslie Flynne laid out expert tips during her presentation at the NRMLA Western Regional Meeting in California. If you missed her seminar or you are looking for a recap, we report on Flynne’s presentation in the article How to Help the Servicing Process (p. 28). Flynne, senior vice president of reverse mortgage servicing with Mutual of Omaha Mortgage, gives sound advice on how loan officers can assist with the servicing process from start to finish. The article includes a number of links to resources that should help you stay informed, including resources found on NRMLA’s website. We also talk to servicing companies’ top officers who monitor trends to ensure customers have the best experience possible when working through questions about their loans. While everyone is becoming more technologically savvy, the human touch remains an essential element in servicing loans. In Reverse continued on page 4 REVERSE MORTGAGE / SEPTEMBER–OCTOBER 2023 3
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