From the Top Michael Branson, CEO, All Reverse Mortgage, Inc. By Darryl Hicks 10 Those We Help Health issues lead Texas man to reverse mortgage By Darryl Hicks 32 September/October 2023 Volume 16, No. 5 Contents CRMP: Across the Kitchen Table A chat with Paul Scheper, CRMP, Loangevity Mortgage, Ladera Ranch, CA By M. Diane McCormick 13 Features 18 Staying Ahead With Servicing Servicers innovate with new technologies and evolving customer expectations By Joel Berg 23 Being Vigilant NRMLA’s legal advisers discuss new developments By M. Diane McCormick 28 How to Help the Servicing Process Expert offers tips for LOs to ensure smooth post-closing process By Thomas A. Barstow Columns 3 In Reverse Servicers, NRMLA and attorneys monitor trends for you By Thomas A. Barstow 5 Steve Irwin: Moving Forward Strive to meet borrowers’ expectations Departments 2 Scribes Meet this month’s contributors 6 Hey, Members A roundup of issues and news for NRMLA members 34 Member News Who’s who in reverse mortgages 36 Numbers Fidelity report shows concern with inflation and uncertainty PUBLISHER Peter Bell pbell@dworbell.com SENIOR EDITOR Thomas A. Barstow thomas.barstow@theYGSgroup.com ASSOCIATE EDITOR Darryl Hicks dhicks@dworbell.com MANAGING EDITOR Therese Umerlik therese.umerlik@theYGSgroup.com MANAGING EDITOR, DWORBELL, INC. Jessica Hoefer PRESIDENT Stephen Irwin NRMLA EXECUTIVE COMMITTEE CO-CHAIRS Scott Norman, Finance of America Reverse Michael Kent, PHH Mortgage Corp. dba Liberty Reverse Mortgage DESIGNER Christel Emenheiser ADVERTISING SALES Natalie Matter Bellis natalie.matterbellis@theYGSgroup.com Reverse Mortgage is the official publication of the National Reverse Mortgage Lenders Association. The magazine is published every two months. For inquiries regarding association membership and/or magazine subscriptions, please call Darryl Hicks at 202-939-1784. Advertising and editorial inquiries should be directed to Natalie Matter Bellis (natalie.matterbellis@ theYGSgroup.com) and Therese Umerlik (therese.umerlik@theYGSgroup.com), respectively. Association & Subscription Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 lross@dworbell.com Industry: www.nrmlaonline.org Consumers: www.reversemortgage.org Advertising & Editorial Contact: National Reverse Mortgage Lenders Association 1400 16th St., NW, Suite 420 Washington, DC 20036 202-939-1760 ©2023 National Reverse Mortgage Lenders Association
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