Member News Who’s Who in Reverse Mortgages Celink Offers Online Submission of Occupancy Certificates Celink, Lansing, MI, announced that it is now offering reverse mortgage borrowers the option of signing their annual occupancy certificates online, saving time and offering a more secure alternative to the mail-based process. This enhancement complies with the E-Sign Act and the U.S. Department of Housing and Urban Development’s Mortgagee Letter 2014-03. After logging into Celink’s Borrower Portal, eligible senior borrowers who are due for occupancy certification are informed that they can perform the entire process electronically. “Many senior borrowers are used to the convenience of managing their financial accounts online,” Celink CEO Marion McDougall says. “We have built the portal to deliver real-time access to important information about their loans. With the portal, we also improved the security of communication. Our technology investments aim to improve borrowers’ lives and increase their satisfaction.” Heartland Bank Helps 20,000th Customer Heartland Bank, New Zealand’s leading provider of reverse mortgages and a NRMLA member since 2014, reported a surge in demand, with reverse mortgage inquiries up 65 percent in 2021 compared with 2020. In March, Heartland helped its 20,000th customer get a reverse mortgage. To celebrate the milestone, Heartland’s general manager of reverse mortgages, Andrew Ford, picked up the phone to thank the couple and hear about their experience. “Our customers consistently tell us that a reverse mortgage not only takes the stress out of everyday expenses, but also provides them with peace of mind,” Ford says. “Often, even just a modest amount can be transformational, enabling them to stay in a home full of memories, in the community they know and love, with their friends and family close by.” Notaroo Promotes Lopez to Management Role Notaroo, Lancaster, PA, promoted Andrea Lopez to the role of account management. “As this company grows, I’m ready to grow with it,” Lopez says. “I’m looking forward to expanding my skills and advancing my professional journey with this integrated technology company. I’ll be applying my communication skills in concert with my dedication for helping others in this new position—and am thrilled to begin this new chapter with Notaroo.” Liberty Receives Workplace Honors Liberty Reverse Mortgage, Irvine, CA, was named one of the Best Mortgage Companies to Work for by National Mortgage News for 2022. The annual survey and awards program were designed to identify, recognize and honor the best employers in the U.S. mortgage industry. The program was created by National Mortgage News and Best Companies Group. “We are honored to be named one of the best companies to work for in the mortgage industry by National Mortgage News,” says Mike Kent, president of Liberty Reverse Mortgage. “Despite the unique challenges caused by the pandemic, we were successful in maintaining a strong culture where our team members are respected, supported and valued. We take tremendous pride in our people and our culture, which creates an environment where team members can reach their full potential and, in turn, enables the success of our customers and clients.” AAG Hires Slifer as Chief Administrative Officer American Advisors Group (AAG), Irvine, CA, hired Scott Slifer to serve as the company’s new chief administrative officer, a move that will place him in charge of the lender’s national field sales, wholesale and business development divisions. Prior to joining AAG, Slifer served at the United Services Automobile Association (USAA) for three years, first as a production and distribution executive and later as its head of real estate lending. He also served as head of the global mortgage vertical at Sutherland Global Services and was channel president of private-label solutions at PHH Mortgage Corp. “Scott is a financial services industry veteran, bringing over 30 years of experience and deep domain and business acumen in the strategic industry verticals of banking, lending, insurance and customer experience,” says Ed Robinson, president and chief operating officer at AAG. “We’re confident leaders like Scott will help take AAG to the next level.” PRMI Adds Hartley as Reverse Mortgage Sales Manager Primary Residential Mortgage Inc. (PRMI) hired Christopher Hartley as reverse mortgage sales manager in its Owings Mills, MD, headquarters. Hartley will work with the reverse leadership and operations team to manage reverse volume related to PRMI branch partners across the nation. He also will cultivate and manage relationships with PRMI loan originators, providing in-depth education while helping them how to best structure reverse mortgage loans. Hartley spent the past five years as a reverse industry account executive with Huron Valley Financial and University Bank, where he was the No. 1 reverse account executive. 34 REVERSE MORTGAGE / JULY-AUGUST 2022
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