Sept/Oct 2021 Reverse Mortgage Magazine

In Reverse systems to meet those demands. Darryl Hicks, NRMLA’s vice president of communications, conducts an in-depth interview with Sergey Dyakin, Celink’s chief information officer, who helped lead those efforts (p. 12). Servicers also are bracing for what is expected to be an onslaught of work this fall, as eviction moratoriums end and the aftermath works its way through the system. While the forward side of the mortgage business will take the brunt of that work, companies on the reverse side need to prepare, too. Chuck Cross, senior vice president of nonbank supervision at the Conference of State Bank Supervisors, estimates that about 800,000 forward mortgages will be coming out of forbearance this fall and need some assistance, putting immense pressure on servicers nationwide. Cross has some good news in that state regulators haven’t had nearly as many issues with reverse mortgage companies as they have had with forward mortgages. Those insights can be found in the article, Working with State Regulators (p. 22). Cross also summarizes some of the technological advances and initiatives being made at the Conference of State Bank Supervisors that might streamline how state regulators work with servicers, which will streamline oper- ations for companies, as well. Those We Help , our recurring feature that chats with borrowers, is especially insightful in this edition, Reverse Mortgage Helps Couple Keep Their Lakefront Home (p. 32). Bill Batdorf explains how he and his wife, Elaine, fell on hard times. A reverse mortgage allowed them to stay in their home. Years afterward, he would recommend the product. “If I had a neighbor who was going through a similar situation and was willing to talk about it, you bet I would recommend that they consider a reverse mortgage,” he tells Hicks. That means the next team should surely thank the original loan officer, Mark Kelly of Mutual of Omaha Mortgage, and the servicers of the Batdorf ’s loan with that assist. In Reverse continued from page 3 Our Core Values: Trust • Honesty • Integrity • Respect Commitment • Consistency • Reliability Quality • Transparency • Passion Building olid relationships for lasting success! See for yourself why we are one of the most trusted and well-respected partners in the reverse mortgage industry. your reverse mortgage title and settlement experts! (800) 542-4113 PRClosings.com WH 4 REVERSE MORTGAGE / SEPTEMBER-OCTOBER 2021